Problems and fixes
| Problem | Fix |
|---|---|
| Holding fn opens the Emoji picker | System Settings › Keyboard › “Press Globe key to” › Do Nothing. Or use Right ⌘ as the talk key. |
| Nothing happens when I hold the key | Allow Accessibility, Microphone and Speech recognition (Settings › Permissions). |
| Double-tap ⌘V does nothing | Allow Accessibility. Check Clipboard history is on (Settings › Capture). |
| Screenshots don’t appear in the notch | Allow the Screenshot folder. Turn on Keep screenshots on the shelf. |
| Accessibility is on but nothing works | After an update, press Allow again in Settings › Permissions; Notchmemo resets the entry. |
| Meeting notes only have my voice | Allow Notchmemo in Privacy & Security › Screen & System Audio Recording. |
| The notch doesn’t open when I point at it | Turn on Open on hover in Settings › Notch. Clicking always works. |
| No notch on my Mac | Notchmemo sits at the top centre of the screen instead, and works the same. |
| “Apple could not verify Notchmemo” | System Settings › Privacy & Security › Open Anyway. |
| License won’t activate | See “If activation fails” on the license page. |
| Notchmemo isn’t there after a restart | Allow Open at login (Settings › Permissions). |
| Open questions aren’t answered | They need Apple Intelligence or your own AI. Connect one in Settings › Notch › AI for answers and writing and press Test. |
The permissions page explains each permission and where to turn it on. Activation errors are on the license page.
Still stuck?
Email support@notchmemo.com with what you tried and your macOS version (Apple menu › About This Mac). We’ll get back to you.
More in the guide
- Install and first launchBuy or try, drag to Applications, say hello, allow once.
- PermissionsWhat each one unlocks, what macOS shows, how to fix it later.
- LicenseActivate in ten seconds, move to another Mac, error messages.
- Every featureAll twenty tools, what each does and where to find it.
- Shortcuts and things to sayThe keys, and what to ask for while you hold fn.